Help Center for Small Businesses

Quickly find answers about our card-present solutions, setting up and troubleshooting your POS terminals, and managing your Paysafe Business Experience account.

How do I use the POSitive Payments application?

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Follow these steps to access your POSitive Payment application:

  1. Click on the Payments button on the screen, which will open the POSitive Payment application.
  2. Once the application has loaded, you will be prompted for an ID and Password.
  3. By default, both these fields are 1234.
  4. You will then be prompted to set a new password. This is for the manager account.
  5. Once you are logged in, you will be at the main menu of the POSitive payment application.

How do I add new users to POSitive Payments?

Follow these steps to add a new user to your POSitive Payments application:

  1. From the Admin screen, press the “User Manager” button on the bottom left of the screen.
  2. Press the button “Add User”.
  3. You will then be asked for a user ID. Type in the user ID you wish to use.
  4. You will then be asked to enter a password for the user ID.
  5. Next, you will be asked to enter a display name – this is what will be seen on the terminal screen.
  6. After this step, you will be asked if you would like to grant supervisor permissions to the new user.
  7. Select Yes if you want the user to be able to run reports, or No if not.

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