Help Center for Small Businesses

Quickly find answers about our card-present solutions, setting up and troubleshooting your POS terminals, and managing your Paysafe Business Experience account.

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I can’t access the Paysafe Business Experience portal. What should I do?

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If you're experiencing difficulties accessing your Paysafe Business Experience account, here are the most common solutions:

  • Forgotten password: Click “Forgot Password?” on the login page and follow the instructions to reset it.
  • Missing activation email: Check your spam, junk or promotional folders. If it’s not there, contact our customer support.
  • Locked account: After several failed login attempts, your account can be temporarily locked as a security precaution. Reach out to customer support for assistance if this happens.
  • Browser issues: Try clearing your browser cache, cookies, disabling VPN services, or changing to a different browser (Chrome or Edge recommended).  
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