How can I troubleshoot transaction issues on my Valor terminal?

Transaction declines can occur for various reasons, often indicated by error codes or specific messages.

1. Identify the specific reason for the decline. If you are using the Online Portal, you can typically hover over the Decline Icon within the Transactions tab to view the detailed reason. Common decline messages include "Transaction not permitted-Terminal," "Invalid transaction," "Insufficient funds," or "Expired card".
2. If you encounter a "Transaction not permitted" message, specifically when attempting a Manual Entry, it indicates that manual entry might not be enabled for your terminal's configuration.
3. In such cases, contact your ISO (Independent Sales Organization) to request the enablement of Manual Entry functionality for both Credit and Debit transactions on your terminal.
4. If the decline is due to a specific card type not being supported for your merchant account (e.g., attempting an AMEX transaction when not set up for it), you might see errors like "SERV NOT ALLOWED Transaction not permitted-Card" or "Transaction restricted". To resolve this, you will need to contact your payment processor or Valor PayTech support to have the necessary card types enabled for your account.

“V0062” error

The V0062 error usually means you're trying to process a transaction with a card type that isn’t authorized (e.g., AMEX).

To fix this, make sure your terminal is set up to accept the card type you're using. If not, contact your payment processor or Valor PayTech support to enable it.

“Empty ID Package” error

This error typically means a merchant file is being installed on a demo terminal (or vice versa).

Follow these steps to resolve this issue:

1. Make sure you're installing the correct file type for your terminal.
2. Use merchant builds for merchant terminals and demo builds for demo terminals.

If this happens often, consider organizing your terminals to avoid mix-ups.