Help Center for Small Businesses

Quickly find answers about our card-present solutions, setting up and troubleshooting your POS terminals, and managing your Paysafe Business Experience account.

How can I reset the password on my Valor terminal?

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Follow these steps to update your terminal password:

  1. Tap the (★) icon, then press 5.
  2. Enter your current password (the default one is the last 4 digits of your EPI number).
  3. Enter your new 4-digit password.
  4. Re-enter to confirm.

How do I set a custom password on my terminal?

  1. Tap the Menu button (the three lines icon), then the Down Arrow, and select Setup.
  2. Tap Change Password, then choose which password you’d like to update.

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