Help Center for Small Businesses

Quickly find answers about our card-present solutions, setting up and troubleshooting your POS terminals, and managing your Paysafe Business Experience account.

How can I track the delivery of my terminal?

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Once your order is processed, we’ll send you a confirmation email with your tracking details which will be sent to the shipping email address indicated at the time of order. This email will include a tracking number, which you can use to check the status of your shipment directly on the carrier’s website.

If you don’t see the email:

  • Check your Spam or Junk folder - it may have been filtered there
  • Make sure your firewall or antivirus software isn’t blocking incoming messages
  • Confirm you’re checking the correct email account; we send shipping notifications to the email address provided during order

Still can’t locate it? Feel free to reach out to our support team—we’re happy to help.

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