Who do I report a business owner's death to?
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If a business owner listed on your merchant account has passed away, please contact our Support Team as soon as possible. We understand this may be a difficult time, and we’re here to help guide you through the process.
To ensure the account is updated correctly, we may request the following documentation:
- A copy of the death certificate
- Legal documentation showing who is authorized to act on behalf of the business
- Any business succession or ownership transfer documents, if applicable.
Once we receive the required documents, we’ll review the account and guide you through the next steps.
If you have any questions, our Support Team will assist you throughout the process.