How do I close my account?

You can close your account using the self-service option in the Paysafe Business Experience portal. Simply follow the steps below:

1. Log into your Paysafe Business Experience portal.
2. Click Profile Settings at the bottom left corner.
3. Go to the Account tab. Click the Close Account button.

• If applicable, you’ll be notified of any Early Termination Fee (ETF) which is charged if you close your account before the end of your contract’s initial Term.

Before you can continue, you’ll be asked to confirm three key tasks:

• If applicable, return any terminals received through the Equipment Placement Program within 10 days of closure. Devices that were not returned will result in non-return equipment fee.
• Ensure all batches are closed to prevent any delays in the closure process.
• Download any statements you might need, as you will no longer have access to your account once it’s closed.

Next, you’ll be asked to choose a reason for closing your account and to enter your password for authentication. A case will be created in our system with your request. If we need any additional information we will reach out to you.

At this stage, you will not be able to process transactions or download documents, as your access will be limited to read-only. Once your account closure request has been completed, you will not have any access.

You can view the status of your request within the Support hub of your Paysafe Business Experience portal. You will receive an email notification as soon as your account has been closed, usually within 3 business days.