How do I manage user access in the Paysafe Business Experience portal?

Only users with Admin rights can edit user access.

Once a user is added, you can manage their access, reset login credentials or update their two-factor authentication (2FA).

How to enable 2FA for a user?

1. Navigate to Settings > Users
2. Scroll or use the search bar to locate the user
3. Click on the ⋮ (three-dot menu) next to their name
4. Select View Profile
5. Go to the Security tab  
6. Toggle Two-Factor Authentication on

How do I reset the credentials or 2FA of a user?

1. To reset a user’s credentials or 2FA, follow these steps:
2. Go to Settings > Users
3. Scroll or use the search bar to locate the user
4. Click on the ⋮ (three-dot menu) next to their name
5. Select View Profile
6. Go to the Security tab
7. Click Reset Password or Reset 2FA 

How do I resend the activation email for a new user?

If a newly created user hasn’t received their activation email, first verify the email address is correct and ask them to check folders like Spam, Junk, or Trash. If still missing, you can easily resend the activation email by following these steps:

1. Go to Settings > Users
2. Scroll or use the search bar to locate the user
3. Click the ⋮ (three-dot menu) next to their name
4. Select Resent Email