How do I submit a chargeback reimbursement request through Encytro?
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When you receive a chargeback letter from your processor, you can submit a reimbursement request directly onto the Encytro portal by following these steps:
- Log in to the Encytro Merchant Portal
- Go to the Merchant Dashboard
- Select Chargeback Claim
- Complete the required fields
- Upload the original chargeback letter
- Submit the request
Always review the integrity of the submitted information and ensure no required information or documents are missing.
How do I track my claim status?
All submitted claims are visible in the Encytro portal, where you can:
- view your submitted requests
- check the current status of your claims
- see updates provided by Encytro during processing
If a claim is approved, Encytro will issue the reimbursement directly to you.
When will I receive my reimbursement?
Approved reimbursements are typically issued within 45-60 days from the claim submission date.
Who do I contact for help with my claim?
In case you have any questions related to claim submissions, portal access, required documentation, claim status, etc., contact Encytro directly using the Help/Contact Us section from the Encytro Merchant Portal.