Help Center for Small Businesses

Quickly find answers about our card-present solutions, setting up and troubleshooting your POS terminals, and managing your Paysafe Business Experience account.

How do I perform a Ping test on the FD130/FD150?

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If you want to perform a Ping test on your FD terminal, follow the steps below.

  1. From the idle screen tap on the orange tools icon
  2. Select Lan and then Ping
  3. Enter IP address – write www.yahoo.com and press the green key
    • If the test is successful, the terminal will show four responses with XXms
    • If the test fails, the terminal will display “NONE” instead of XXms
  4. To return to the main screen, press the red key three times

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