What documents do I need to provide to change my bank account details?
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If you need to go through the self-service option to change your bank account details, you can submit one of the following documents to validate the change:
- Voided Check
- Bank Letter
- Direct Deposit Form
- Bank Statement
Below you will find the minimum requirements for your supporting document:
- Voided checks must include: business or individual name, payee line, dollar box and written amount line, memo line, signature line, bank’s name/logo, and routing and account number. We do not accept temporary/starter checks.
- Bank letters must be printed on official bank letterhead with logo, signed by a business representative, and must be dated within the last 90 days. They must include the bank representative’s contact information, and must show your business name, DBA (Doing Business As) name, or legal name.
- Direct deposit forms and bank statements must show the bank name, business name, account holder name, account and routing numbers, signature and date, and bank stamp. Bank statements must also show account type.
- The file type must be .pdf, .png, or .jpeg, and the maximum file size should not exceed 25MB.
Once you submit the required document and your request, our team will review it and update your bank data, typically within up to 48 business hours.