How do I return my Clover equipment?
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Clover manages all returns and swaps for non-EPP Clover hardware. Paysafe does not provide call tags or process returns unless the device was issued under the Equipment Placement Program (EPP).
Can I return my Clover hardware if I change my mind?
Yes, merchants may return Clover equipment within 30 days of deployment under the buyer’s remorse policy. Below you'll find a few important details:
- Contact Clover Support directly within the 30-day window to initiate the return.
- Clover can apply a restocking fee based on their billing policies.
- Returns are not accepted after the 30-day window has passed, with no exceptions.
What if my Clover device is defective?
Clover offers a 1-year manufacturer warranty for eligible swaps if the hardware is found to be defective. To initiate an exchange, contact Clover Support. They’ll assess your device and guide you through the swap process.
For assistance with returns or swaps, reach out directly to Clover Support. They’ll provide guidance based on your device type and warranty status.