Help Center for Small Businesses

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POS Terminals and Equipment

How do I request a call tag for a device return?

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A call tag is a prepaid shipping label used for returning equipment. If your device needs to be sent back for replacement, you can request a call tag by contacting our Support team at deploymentforms@paysafe.com

Make sure to include the following details in your request:

  • the device you’re returning
  • its serial number
  • the email address where the call tag should be sent
  • the reason for the return

Providing complete information upfront helps us process your request faster.

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