Why did my auto-batch fail?
Copied to clipboard
If your auto-batch didn’t process as expected, there are several common reasons this may happen:
- Connectivity issues: your terminal must be connected to the internet at the scheduled batch time. If it was disconnected (due to Wi-Fi outages, unplugged cables, etc.), the batch may not have been submitted.
- Terminal powered off: if the terminal was turned off or not docked properly at the time of auto-batch, it can’t send the batch for settlement.
- Batch time configuration: check if the auto-batch time is properly set. If it wasn’t configured or was set incorrectly, the batch won’t run as intended.
- Open transactions: unsettled transactions that require action (e.g., tips not adjusted) may prevent the terminal from batching out successfully.
- System errors or timeouts: occasionally, a software or communication error can interrupt the batch process. A quick restart of the terminal may resolve the issue.
What should I do if my auto-batch failed?
In such cases, follow the steps below:
- Manually close the batch if you notice it hasn’t settled.
- Reconnect to the internet and ensure the terminal is powered on.
- Contact support if failures persist. We can verify the settings, investigate the failure, and help you avoid missed settlements in the future.
Keeping your terminal powered on and connected during the scheduled batch time is the best way to ensure successful auto-batching.