What should I do if my terminal freezes or crashes?
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If your payment terminal freezes or crashes during use, don’t worry – this can often be resolved with a few quick steps:
Restart the Terminal
- Hold down the power button until the terminal powers off.
- Wait a few seconds, then press the power button again to restart.
In most cases, this resolves temporary glitches.
Check for Power or Battery Issues
- Ensure the device is properly charged or plugged in.
- If using a charging base, check if the base is securely connected to power.
Reconnect to the Internet
- If the issue persists after restarting, check your internet connection (Wi-Fi, Ethernet, or cellular).
- Reconnect or restart your network if needed.
Clear Paper Jam (if applicable)
If the terminal has a built-in printer, open the printer lid and check for a paper jam or misfeed.
Contact Support
If restarting doesn't resolve the issue, contact our support team and have the following at hand:
- terminal model
- description of the issue
- any error messages on the screen
Freezing or crashing is usually temporary. Restarting the terminal often gets you back up and running in minutes.