Help Center for Small Businesses

Quickly find answers about our card-present solutions, setting up and troubleshooting your POS terminals, and managing your Paysafe Business Experience account.

How do I set up my payment terminal?

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You can quickly set up your payment terminal by following the steps below:

  1. Unbox and inspect: remove the terminal and any accessories from the packaging. Make sure you have all necessary components, such as power cable, charger/base (if applicable), SIM card (if using cellular), Ethernet or USB cable (if needed).
  2. Turn on the device: connect the terminal to power and press the power button. If your device uses a base or charger, place the terminal on the base to begin charging.
  3. Connect to the Internet and choose your preferred connection type:
  • Wi-Fi: Go to the settings menu and select your network, then enter the password.
  • Ethernet: Plug the cable into the terminal or base station.
  • Cellular: Ensure the SIM card is inserted (if using a wireless terminal).
  1. Download software (if required): some devices may require initial software setup or downloading the payment application. This usually happens automatically once the terminal is online.
  2. Test a transaction: once connected and ready, run a test sale or perform a balance inquiry to confirm your terminal is working properly.

If your device was pre-configured, it should launch directly to the payment screen.  

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