What are the best practices for managing chargebacks?
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Effectively managing chargebacks helps protect your revenue, maintain compliance, and preserve your relationship with Paysafe. Follow these proven strategies:
Respond quickly to chargebacks
- Monitor chargeback notifications regularly
- Submit your response before the deadline to avoid automatic losses
- Keep in mind that PIN Debit disputes require faster action—typically within 5 days
Collect and submit strong evidence
- Provide thorough, well-organized evidence but don’t exceed the limit of 15 pages
- Include customer communication records to show your good faith and issue resolution efforts prior to the chargeback
- Understand the dispute reason code and tailor your response accordingly
- Keep your tone professional, concise, and focused on facts
Use caution when disputing
- Carefully review what you're agreeing to before disputing a chargeback
- Every stage of the dispute cycle involves fees, and continuing a case that cannot be properly defended will only increase your costs
- Avoid escalating cases that lack sufficient evidence - this can increase costs
Maintain a low chargeback ratio
- Keep your chargeback ratio below 1% to avoid penalties or account termination
- Analyze chargeback trends to identify recurring issues and address them proactively
- Partner with Paysafe to stay compliant with industry standards
If you have questions or need guidance and advice, reach out to Paysafe’s Chargeback team at 800-327-0093 or via email to USPPdisputemanagement@paysafe.com