How can I reduce the risk of chargebacks?
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Proactively managing chargebacks protects your revenue and strengthens your relationship with Paysafe. Follow these best practices to reduce risk:
Set clear expectations and prioritize customer support
- Provide accurate product descriptions and transparent terms of use
- Offer clear, easy-to-understand return and refund policies and ensure your customers know how to request a refund or return a product
- Provide good customer support and communication; resolving issues before they escalate to chargebacks is a key
- Maintain open customer communication to build trust and prevent disputes
Keep detailed records and strengthen fraud prevention
- Store transaction logs, delivery confirmations, and signed agreement
- Organize records for quick access in case of a dispute
- Document customer interaction and resolution efforts
- Use CVV and AVS checks to verify cardholder identity
Never process a card payment in-store without physically presenting the card and don't enter manually the card details on the POS device, as this is a clear violation of card scheme rules.
Manually entered transactions without card presence are ineligible for fraud protection and cannot be defended in a chargeback. Proceeding without the card will expose your business to full financial liability and may result in compliance penalties
If you have questions or need guidance and advice, reach out to Paysafe’s Chargeback team at 800-327-0093 or via email to USPPdisputemanagement@paysafe.com