How will I get notified of a chargeback?

When a dispute is initiated, you’ll receive a chargeback notification via regular mail and/or fax, typically within 3-5 business days.

PIN Debit chargebacks are delivered by email only and will not appear in your Paysafe Business Experience portal.

For all other disputes, you can log into your Paysafe Business Experience portal and check the Chargebacks section to monitor cases requiring action.

Each notification includes:

• The reason for the chargeback (e.g., fraud, non-delivery, refund delay)
• The response deadline, which varies by processor and card network

Most chargebacks require a response within 15 days or less at each stage of the dispute, except for PIN Debit chargebacks, where the timeframe is 5 days. You can choose to accept the chargeback or submit a dispute with supporting documentation.

Chargeback notifications provide general guidance only; if you’re unsure what steps you need to take, contact 800-327-0093 or send an email to USPPdisputemanagement@paysafe.com

To prevent delays, make sure your contact information is up-to-date and accurate.