Where should I send my chargeback documents?
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To determine the correct submission method, check the first three digits of your case number. Paysafe uses different platforms based on this prefix:
Case number starting with 202
- Submit via: merlinkresponse.com
- Fax: 706-644-5210
Case numbers starting with PD
These are PIN Debit chargebacks. Follow the email instructions and reply to all listed recipients.
All other case numbers
- Submit via: businesstrack.com
- Fax: 402-933-1525
If you’re unsure which platform to use or need login assistance, contact 800-327-0093 or send an email to USPPdisputemanagement@paysafe.com
Always include your Merchant ID (MID) and case number in the subject line of your response.