How to troubleshoot printing issues on my Valor terminal?

Receipt printing problems can be caused by physical issues or by the terminal settings.

• If your receipt prints noticeably light, first ensure that the receipt tray is clean and closed appropriately. Dust or improper seating can affect print quality.
• Confirm that the terminal has at least 45% battery life, as low battery can sometimes affect printer performance.

To enable paper receipts on your terminal:

1. From the Online Portal, navigate to Device Management
2. Locate your specific device using its EPI (Electronic Point of Interaction)
3. Select the Vertical ellipsis next to the EPI, and then choose Edit Parameters
4. In the receipt section, select Yes on Paper Receipt
5. Save these changes
6. Finally, perform a Package Download on the terminal (refer to steps in the previous section for Package Download) for the changes to take effect

To reprint the receipt for the last transaction, tap the Favorites Button (star icon), and then select 1. Reprint Receipt.

My terminal printer is jammed. What do I do?

Follow these steps to unjam your terminal printer:

1. Power off the terminal
2. Disconnect both the data and power cables
3. Press the side button to open the cartridge cover
4. Gently lift out the cartridge using its handle
5. Open the rear cover of the printer
6. Carefully remove any visible jammed paper
7. Clean the inside of the printer using a soft cloth, cleaning foam, or blower, especially the trays and scan area
8. Clean the cartridge before reinserting it
9. Reconnect the data and power cables
10. Power the terminal back on

How do I feed paper?

Press the Paper feed button to feed paper.