How can I manage user status in the Paysafe Business Experience portal?

Only users with Admin rights can change user statuses.

You can easily deactivate, reactivate, or delete existing users from your Paysafe Business Experience account.

How do I deactivate a user?

1. Go to Settings > Users
2. Scroll or use the search bar to locate the user
3. Click on the ⋮ (three-dot menu) on the right
4. Press Deactivate User

Once deactivated, the user will lose access to the Paysafe Business Experience portal, and their status will be marked as Blocked.

How do I reactivate a user?

1. Follow these steps to reactivate a user:
2. Go to Settings > Users
3. Scroll or use the search bar to locate the user
4. Click on the ⋮ (three-dot menu)
5. Press Activate User

These instructions also apply for users blocked for too many failed login attempts.

How do I remove an existing user?  

Follow the instructions to remove an existing user:

1. Go to Settings > Users
2. Scroll or use the search bar to locate the user
3. Click on the ⋮ (three-dot menu)
4. Press Delete User