What is a rebill request and how does it work?
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A rebill request occurs when you contact us to request for a payment to be processed again after it has failed due to an ACH reject.
For certain reject reasons such as insufficient or uncollected funds, the system will automatically attempt to rebill your account up to three times before diverting it.
If the ACH rebill attempts fail, your account will be diverted, and no further automatic attempts will be made. You would then need to take action to resolve the issue, e.g., ensure you have sufficient funds in the account or contact us for assistance.