How can I fix an ACH Reject?

To resolve an ACH Reject, first identify the reason for the rejection: this could be due to insufficient funds, a closed or invalid bank account, incorrect banking details, or a stop payment.

Once you know the cause, take appropriate action:

• If the bank account is closed or incorrect, update your banking information (DDA) with the correct details as soon as possible; you can update your DDA via the Paysafe Business Experience portal, from Merchant > Merchant Information. 
• If the issue is insufficient funds, ensure there are adequate funds available for the transaction; this also applies to cases where there is a balance in the account but the amount hasn’t been cleared or settled yet and is therefore unavailable for covering the debit.
• If there’s a stop payment, contact the account holder to confirm and resolve the stop payment request.

After resolving the issue, contact us to request a rebill so we can attempt the transaction again or advise on the next steps.

Prompt resolution helps avoid further fees and potential account interruptions.