Help Center for Small Businesses

Quickly find answers about our card-present solutions, setting up and troubleshooting your POS terminals, and managing your Paysafe Business Experience account.

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Frequently asked questions

  • To access your Paysafe Business Experience dashboard, follow these steps:

    1. Visit the Paysafe Business Experience login page
    2. Enter your login credentials
    3. If you’ve just registered, check your inbox for an email with your password creation link.

    In case you encounter issues with account access or registration, refer to the article linked below.

  • To update your Tax Identification Number (TIN), submit a request through the Paysafe Business Experience portal, following the steps below:

    1. Log into the Paysafe Business Experience portal.
    2. Once logged in, click the widget icon in the top right corner of the screen to access the Communications Hub > Support Hub.

    3. Click Create New Ticket > Request a Change.

    4. Start filling out the ticket by selecting issue type 'Update My Business Information'.

    5. A new section will appear asking, ‘What changes would you like to make?’. Select Tax ID from the options listed. Enter your

  • You can quickly set up your payment terminal by following the steps below:

    1. Unbox and inspect: remove the terminal and any accessories from the packaging. Make sure you have all necessary components, such as power cable, charger/base (if applicable), SIM card (if using cellular), Ethernet or USB cable (if needed).
    2. Turn on the device: connect the terminal to power and press the power button. If your device uses a base or charger, place the terminal on the base to begin charging.
    3. Connect to the Internet and choose your preferred connection type:
    • Wi-Fi: Go to the

  • If your payment terminal freezes or crashes during use, don’t worry – this can often be resolved with a few quick steps:

    Restart the Terminal

    • Hold down the power button until the terminal powers off.
    • Wait a few seconds, then press the power button again to restart.

    In most cases, this resolves temporary glitches.

    Check for Power or Battery Issues

    • Ensure the device is properly charged or plugged in.
    • If using a charging base, check if the base is securely connected to power.

    Reconnect to the Internet

    • If the issue persists after restarting, check your internet

  • The Fees section provides a detailed breakdown of all the charges associated with processing your card transactions. These fees are grouped by type and help you understand where your processing costs come from. The fees billed to you on your statement may vary based on your business type, pricing structure, and platform.
    What types of fees are included?

    What types of fees are included?

    Authorization fees
    • Charged each time a card is swiped, tapped, or keyed, even if the transaction is later voided. 
    • These are fees directly passed through the network.

    For further